Espresso Extraction & Milk Texturing
Espresso Extraction, Milk Texturing, Latte Art, Specialty Coffee Preparation, Grinder Calibration.
About
Skills
Customer Service & Guest Relations
Table Service, Guest Relations, Customer Satisfaction, Interpersonal Communication, Menu Upselling, Personalized Recommendations.
Point-of-Sale (POS) Operations
POS Operation, Cash Handling, Payment Processing, Cash Reconciliation, Transaction Accuracy.
Beverage Innovation
Cold Brew Preparation, Beverage Development, Flavor Profiling, Drink Recommendations, Menu Knowledge.
Equipment Maintenance & Troubleshooting
Espresso Machine Maintenance, Technical Troubleshooting, High-Precision Machinery Repair, Component Replacement, Preventative Maintenance.
Food Safety & Hygiene
Food Safety Standards, HACCP, Hygiene Compliance, Health Inspections, Cleanliness Protocols.
Operational Efficiency
Workflow Optimization, Peak-Hour Management, Service Efficiency, Order-Taking, Time Management.
Technical Diagnostics
Mobile Hardware Diagnostics, Software Diagnostics, Device Functionality, Technical Communication.
Work
Orista Cafe
|Barista & Food Service Specialist
Doha, Qatar
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Summary
Expertly managed front-of-house operations and specialty coffee preparation, ensuring exceptional guest experiences and efficient service delivery in a high-volume cafe environment.
Highlights
Delivered premium front-of-house hospitality, consistently achieving high guest satisfaction through attentive service, personalized recommendations, and efficient order management.
Mastered specialty espresso extraction and complex beverage preparation, calibrating grinders and preparing diverse menus under high-volume pressure to serve hundreds of customers daily.
Managed accurate POS transactions, processed diverse payments, and performed daily cash reconciliation, maintaining 100% accuracy across all financial operations.
Consistently maintained a pristine and safe environment, adhering to stringent food safety and hygiene standards (HACCP), contributing to top marks in health inspections.
Optimized peak-hour workflows and service protocols, significantly reducing customer wait times and improving overall operational efficiency by streamlining order-to-delivery processes.
Inceptor
|Phone Repair Technician
Nairobi, Kenya
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Summary
Provided expert mobile hardware and software diagnostics and repair services, ensuring device functionality and clear technical communication to a diverse customer base.
Highlights
Successfully repaired and serviced an average of 5-7 high-precision mobile devices daily, ensuring 100% functionality and minimizing customer downtime.
Diagnosed and resolved complex hardware and software issues under tight time constraints, maintaining a repair accuracy rate of over 98% across all assignments.
Enhanced customer understanding and satisfaction by translating intricate technical issues into clear, actionable repair solutions for non-technical clients.
Applied meticulous cleaning and component replacement techniques to extend device longevity and prevent recurring technical failures, improving device lifespan by an estimated 20%.
Coffee Ville Restaurant
|Barista & Waiter
Mombasa, Kenya
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Summary
Delivered comprehensive barista and waiter services, enhancing customer satisfaction through personalized recommendations and efficient table service, leading to a promotion to Barista.
Highlights
Achieved rapid promotion to Barista within 4 months (May 2023) following intensive training in espresso extraction, milk texturing, and latte art, demonstrating accelerated skill acquisition.
Provided exceptional table service as a Waiter, memorizing extensive menu details to upsell daily specials and increase average check size by 15% through strategic recommendations.
Elevated customer satisfaction by leveraging deep flavor profile knowledge to offer personalized drink recommendations, resulting in consistently positive guest feedback.
Proactively maintained and calibrated professional espresso machines and grinders daily, ensuring optimal performance and extending equipment lifespan by over 20%.
Education
Inceptor Institute of Technology
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Certificate
Phone Repair Technology
Coffee Ville Restaurant Mombasa
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Certificate
Barista Training
Kinagoni Secondary School
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Kenya Certificate of Secondary Education
Secondary Education
Languages
English
Swahili
Arabic
Certificates
Specialty Coffee Association's Coffee Skills Program
Specialty Coffee Association (SCA)
Certified Professional - Food Safety Credential
Food Safety Credential
References
Mohamed Ali
Manager, Coffee Ville Restaurant Mombasa Kenya, +254100 141328
Shabeer Babu
Manager, Orista Cafe Doha, +9745578 5424
William Ndiretu
Mobile Repair Trainer, Inceptor Kenya, +254790 322869